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Terms of sale

PACKING AND SHIPPING

The prints are shipped in a strong envelope reinforced with an additional cardboard sheet for optimal protection.

 

All orders are prepared within 5 business days (from Monday to Friday) from the order date. Once your order has been prepared, I ship it via La Poste.

Each order will be shipped with a tracking code. The tracking code will be included in the shipping confirmation e-mail that you will receive when your order is shipped. Please make sure you have provided a valid e-mail during your purchase. Please check your spam/junk e-mail folder. It can take up to 24 hours before your order can be tracked. To track your order, please enter the tracking code here. If you have ordered a giclée print and another item, you might get two tracking codes for two different parcels. I will let you know if this is the case. 

 

Shipping costs and shipping time

 

Rates are calculated according to the country of dispatch, and cover the costs of packaging and postage.
 

National orders

France

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8-10€ per order

Estimated shipping time 1 week

Europe Zone 1

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Spain, Sweden, United Kingdom

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12-15€ per order

Estimated shipping time 1-2 weeks

Europe Zone 2

Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican City State

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15-20€ per order

Estimated shipping time 2-3 weeks

Rest of the word

20-25€ per order

Estimated shipping time 2-5 weeks

If you want express shipping please contact me before the time of purchase at hellonataliavico@gmail.com

Taxes & Import costs

Orders and shipping costs for EU countries include 21% VAT. 

Import duties, taxes and customs clearance fees are not included in the item price or shipping costs. Customs duties and taxes are charged upon delivery. I do not have any control over eventual additional charges that may occur once the package has reached its destination. Please, note that I´m not responsible for these costs and/or fees, I do not offer any refunds on them.

Please contact your local post office if you would like to know more about these fees in your country before you place an order in my shop.

Shipping damage / Lost in mail

I pack all originals with care to assure that shipping damage doesn’t happen, however, if it does, please contact me within 10 days at hellonataliavico@gmail.com with clear pictures of the damage. I deal with every damage on a case-by-case basis and I may proceed to a refund or an exchange, depending on the situation. If the artwork needs to be sent back, I am not responsible for any shipping costs.

If you experience any loss or delay with shipping, please do not hesitate to contact me and I will try my best to locate your order.

RETURN POLICY

- I accept returns up to 10 days after you have received your item. Your item must be unused and in the condition it arrived in. To request a return, contact hellonataliavico@gmail.com with the details of your order and the reason for requesting a return.

 

- You are responsible for all return shipping charges (with tracking code), including the shipping costs of a replacement item.

- You have 10 days to ship back the unwanted item, including the 10 days period mentioned above.

- You must return the artwork in its original condition, so please pack it with care. If the item is damaged upon return, I reserve the right to don't refund the value of the item.

- Due to their high cost, I do not refund shipping fees, transfer fees and material costs.

- If your item is sent in error (wrong item, wrong quantity etc.) or are defective (damaged or misprinted) I will cover shipping return and/or exchange charges.

COPYRIGHT

All elements of the website are and remain the exclusive intellectual property of Natalia Vico. Nobody is allowed to reproduce, exploit, or use for any purpose elements of the site whether in the form of photo, logo, visual or text. Copyright and right to reproduce does not transfer with the sale of an artwork. All copyrights remain with the artist. If you would like to license an illustration, please contact me at hellonataliavico@gmail.com